Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
Damages during shipping:
All packs are 100% insured!!!
IF DAMAGE IN DELIVERY:
IMPORTANT!!! You need to open the box with the courier. Packs are send with signature required option. Customer need to sign for a pack.
If you find problem SIGN WITH delivery gay a report of this damage, this is important because if you accept pack and sign in without check the pack this mean you accept the pack in good condition and we can't claim the insurance of pack.
After that please send me information as soon as possible, signed document and pictures. You need to send me this information within 48 after pack is received.
You can't open a case for a damaged pack if you you don't have of photos of the box showing the damage (before open it).
Returns:
If you are not satisfied of our products we are accepting returns.
If you not liked our quality or by any other reason you may return the item. Buyers is responsible for return shipping costs!!! If the item is not returned in its original condition, the buyer is responsible for any loss in value. You need to insure the pack when return it.
Cancellations:
We are accepting cancelation at any time before pack is shipped.
If you want to cancel the order you need to contact with us as soon as possible because some packs are shipped within several hours.
* For custom orders we accept cancelation before start making: if we already start making your product and you want to cancel it - we will refund 80% of total amount.
Frequently Asked Questions
Custom and personalized orders
Almost all of our products are made by order. We can make any size and shape by your specifications. Please send us a question: we usually respond within 1-3 hours (we are located in Europe)
Color options
We can offer more than 1000 colors. We can't show all colors in our listings. So if you want some unique color please don't haste to contact with us.
VAT / Import duties fee
🇪🇺 - NO CUSTOMS DUTIES for all EU countries (VAT tax is included in the price).
🇺🇸 - Customers in USA pay sales taxes based on county rate, these fees are collected directly by ETSY - we don't collect any additional fees (no additional -charge by customs).
🌎 - For rest of the world: please check import duty fees of your country (additional fee may apply).
Damages or Returns
IF DAMAGE IN DELIVERY
Please open the box with the courier at delivery. All pack are 100% insured (included in price).
If you find problem sign with delivery guy a report of this damage, this is important because if you accept pack and sign in this mean you accept the pack in good condition. After that please send me information, signed document and photos as soon as possible.
We are accepting returns if you are not 100% satisfied of our product: you need to contact with us within 14 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.